clients 166 contacts 1,458 tickets 0 ticket_statuses 11 ticket_comments 0 time_entries 0 capacity_days 4
0 merged or stub-status tickets excluded. The Solved base holds "Standing Ticket" and "Billing", which are real ongoing work, not finished work.
| Technician | Logged | Capacity | Utilisation | Billable util. | Source |
|---|---|---|---|---|---|
| Andrew Parnell | 0.0 h | 2.6 h | 0.0% | 0.0% | capacity_days |
| Bryce Telfer | 0.0 h | 38.0 h | 0.0% | 0.0% | default_estimate |
| Jerome George | 0.0 h | 38.0 h | 0.0% | 0.0% | default_estimate |
| Jimba Tenzin | 0.0 h | 0.0 h | — | — | capacity_days |
| Matthew Godesar | 0.0 h | 38.0 h | 0.0% | 0.0% | default_estimate |
| Soheil Roshanravan | 0.0 h | 7.0 h | 0.0% | 0.0% | capacity_days |
31 Aug – 6 Sep 2026 — capacity from schedules and QLD public holidays; 0 public holiday day(s) and 3 leave day(s) recorded; 3 technician(s) have no capacity days and fall back to a default 7.6 h/weekday estimate. Schedule load: scheduled hours are calendar blocks clipped to the period; blocks with no ticket (meetings, travel, internal work) still occupy the day. Hours are what technicians logged, so a low figure may be unlogged time rather than idle time.
Nothing has been quiet for 7 days.
Active tickets (New, Open, On Hold) whose Gorelo UpdatedOn is more than 7 days old, oldest first; top 5 only. Waiting-on-client tickets are flagged, not removed.