Export the Time Spent report from Gorelo as CSV and drop it here. Overlapping date ranges are safe: the file's digest is checked before it is parsed, and every row carries a dedup key, so the same hour of work is never counted twice. A row whose ticket has not been synced yet is skipped and counted — re-import the same file after the next sync and it will pick it up.
No Time Spent CSV has been imported yet — every hours figure in this app is empty.
All 0 ticket(s) with CSV time agree with Gorelo's own totals within 6 minutes.
0 mismatch(es) over 6 min across 0 ticket(s) with CSV time. A mismatch usually means an export range was missed (csv below api) or the ticket detail is stale (csv above api) - check the detail synced column, and re-run `rake sync:all` before chasing a missing export. With a partial CSV history, csv below api is expected and is not missing time.