Every ticket in the active bases (New, Open, On Hold) and the Solved base, oldest update first within each base. The Solved base holds "Standing Ticket" and "Billing" — real ongoing work, not finished work. Closed tickets are not shown, and 0 merged or stub-status tickets are excluded from every count on this page. At most 200 rows per technician.
No tickets match this filter.
Nothing has been quiet for 7 days.
Active tickets whose Gorelo UpdatedOn is older than 7 days. Waiting-on-client tickets are flagged rather than removed — three weeks of waiting is exactly what this list is for.
Nobody is waiting on a client.
Tickets flagged waiting on them, or in the "Waiting Client" status, whose status has not moved in 5 days. At most 20 shown.
No first response took longer than 60 minutes.
Gorelo's first-response clock runs from creation, so a ticket a technician opened after already handling the call reads as a breach. Confirm a row in Gorelo before acting on it. Worst 5 shown of 0.
No solved-base ticket carries billable time.
Solved-base tickets carrying billable hours. Gorelo has no "invoiced" flag, so this is a candidate list, not a guarantee. Top 10 by billable adjusted hours.